Filtered by category: Analysis Clear Filter

DeJoy and His Governors: Dissenters Not Welcome

Given the circumstances of their nomination and confirmation, it’s no surprise that the majority of the sitting USPS Governors exhibit a common philosophy, regardless of their partisan affiliation.  Moreover, the six governors who were in place before this summer, having chosen the current Postmaster General, also display a singular allegiance to him, and back any decisions that he makes; he’s their man.  As a result, Louis DeJoy apparently can run the USPS as he wants, knowing he’ll be supported fully by those who selected him.

Insulation

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USPS Claims Service Improvements

Anyone even marginally attentive to USPS service performance knows that, over the past year, the agency has struggled because of pandemic-related absenteeism, process failures, a lack of air transportation, a surge of packages, and other atypical circumstances that led to network congestion and significant declines in service.  Though some of those conditions have eased – such as a slowly stabilizing workforce and more air transportation availability – service remains subpar in many parts of the country.

The growing shortfall between established service standards and actual performance had been evident in the service scores for years, but that worsened as the pandemic took hold early in 2020, as shown in the quarterly scores beginning in PQ II/FY2020 (January-March 2020).

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Operational Issues May Explain Service Standard Failures

A major focus of the Postal Service’s 10-year Plan, issued March 23, is the need to downgrade service standards for First-Class Mail because the current standards, which haven’t been met for several years, are “unattainable.” The Plan recites various reasons for this situation, including failures in air transportation and in compliance with facility operating plans.

The fundamental absence of operating discipline in USPS processing facilities was highlighted in two audits published in mid-April by the Postal Service’s Office of Inspector General: Delayed Mail at the Lehigh Valley, PA Processing and Distribution Center, issued April 12, and Delayed Mail at the North Houston, TX Processing and Distribution Center, released April 13.

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How to Make a Plan, USPS Style

There was a commercial for Toyota that aired several years ago that had the tagline “You asked for it, you got it.”  What “it” was hasn’t been remembered as well as the tag line, but the utility of the line persists.

In this case, given that the Postal Service finally issued its 10-year plan last week, the agency can say “you asked for a plan, you got a plan.”  Congress and the mailing community have been waiting for years for The Plan that the agency’s been promising, and now we can all see whether the result has been worth the wait.

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Firing the Boss

After annual reports are released, corporations that didn’t do well often dismiss their top executives in the belief that better results would be produced by their successors.  Sometimes that works, sometimes not.

Analogizing this to the Postal Service, the ongoing service crisis is resulting in calls for the dismissal of the postmaster general.  As with a company, such action is assumed to be key to righting the ship or beginning a positive improvement trend; but also as with a company, that assumes the CEO is the primary factor in the company’s performance.

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Parsing the Causes for an Historic Service Collapse – Analysis

Usually, after the busy fall mailing season and the holiday rush, things return to normal for the Postal Service and its commercial mailing customers.  As everyone knows, however, the current environment is anything but normal.

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Will Postage Rates Jump in 2021?

In the wake of the Postal Regulatory Commission’s issuance of a final rule amending the rate-setting process, rumors began to circulate that the Postal Service would seek higher rates by mid-2021 and that the increases would be over 7%.

These stories may have some relationship to facts but are not entirely factual or accurate. Just the same, given that rumors travel faster than facts, it’s important that commercial mail producers have the necessary information to convey to their clients – who may already have heard the rumors.

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The Postal Third Rails

As many people know, the third rail in a subway system is the one that’s electrified to provide power to the train motors; touching it would be fatal.  In politics, a “third rail” is an issue that’s equally dangerous and that, if tackled by a politician, can be fatal to the person’s political career.  Changing the social security system is often cited as a “third rail.”

The USO

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Evaluating Rumors About Potential USPS Changes

The possibility of Postal Service price changes was usually an issue discussed only within the mailing industry, but the politicization of the agency over vote-by-mail and other matters has resulted in postal news appearing in the general media.  However, this phenomenon has resulted in articles being published that are based on incomplete information, rumors, or speculation, derived from “unnamed” or unofficial sources, and produced by writers inexperienced in dealing with the arcane world of the USPS.

Changes ahead

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Advocacy Group Urges New PMG to Act on Old Challenges

When a new leader is appointed to any significant government entity, it’s not unusual for groups to contact that individual to urge action on the writers’ key issues.  So it was when Tom Schatz, president of Citizens Against Government Waste, a conservative DC think tank, wrote on June 19 to new Postmaster General Louis DeJoy, urging DeJoy to take his recommendations on topics of interest to that group.

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