Leo Raymond, Managing Director

Leo Raymond is Managing Director of Mailers Hub, an information resource for commercial mail producers and other companies in the commercial mailing community.  His expertise draws from five decades’ experience in postal affairs and related mailing issues.

He previously was Director, Postal and Member Engagement, for Idealliance, based in Alexandria, Virginia; before that, he was VP for Postal and Member Relations for legacy Epicomm and its predecessor associations.  In those positions, he represented the associations at USPS Headquarters, served the associations’ members nationwide regarding general postal questions, mailing problems, and related government issues, and supported the associations’ chapter- and conference-based educational programs.  Leo joined then-MFSA in March 2003 upon his retirement from a career with the US Postal Service that spanned over 35 years.

He holds a Bachelor’s degree in History from North Adams (MA) State College and has studied at the Darden Graduate School of the University of Virginia.  He serves on the Board of Directors of the Mailing and Fulfillment Services Association and received its Helsley Memorial Award in 2017.  He also coordinates the Volume Mailers Group, serves as Mailers Hub Association Executive on the Mailers Technical Advisory Committee, is a frequent speaker at Postal Customer Council events, and a regular contributor to industry publications.  Leo and his family live in Northern Virginia.

Jim Barlow, Consultant

Jim Barlow has a diverse business background with over 25 years in the mailing industry.  He is an experienced leader with accomplishments in executive management, marketing, sales, finance, and production solving business problems to promote growth, reduce costs, and increase profits.

He was formerly with with Harte-Hanks Direct Marketing, where his last position was Director of Financial Services, providing internal consulting and troubleshooting company-wide, solving a diverse range of management and production problems.  He also has managed startup operations for DynCorp, Postal Operations Division and Duplex Products’ Electronic Printing & Mailing Division, and was involved in the startup of a remote encoding site located in Mexico for First Logic (now SAP Business Objects Postalsoft).  Most recently, Jim provided over 13 years of consulting services for Xerox Global Managed Services involving RFP site analysis, solutions and response support and operations assessments, implementations, planning and process support for a wide variety of mail services and print operations.  Jim has conducted workshops and is a regular speaker at the National Postal Forum and MailCom and various other professional association meetings.  He has written articles and has been quoted in various professional publications and provides mailpiece design and customized training programs for Printing Industries of America Affiliates and other organizations.

He holds a BS in Accounting from the University of Baltimore and he has completed MBA graduate courses in Management from the same university.  In addition, he holds diplomas in Computer Programming and Systems Analysis and has obtained certification as a Certified Mail and Distribution Systems Manager (CMDSM) and Mailpiece Design Consultant (MDC) from the Mail Systems Management Association and certification as an Executive Mail Center Manager (EMCM) and Mail Design Professional (MDP) from the United States Postal Service.

Jim is on the Board of the Mail Systems Management Association’s Washington Metro Chapter, serving as Past-President.  He is the former Baltimore Postal Customer Council Industry Co-Chair and Education Committee Chair, an active member of the Washington Metro, the Northern Virginia Postal Customer Councils and the Printing and Graphics Association Mid-Atlantic.

Jody Berenblatt, Consultant

Jody Berenblatt is pleased to expand her involvement with the mailing industry consultant as a consultant for Mailers Hub.  She has held positions as Senior VP of Global Postal Strategy at Bank of America, Director of Postal Commerce and Distribution at Time Warner, Inc. and Director, Mailing Services for the Columbia House Company.  She has testified on postal policy before the US Senate, and worked with the USPS and the PRC on a variety of postal issues.  She continues to be actively engaged in many work-groups under the Mailers Technical Advisory Committee (MTAC). Read more about Jody on her LinkedIn profile. 

Tom Glassman, Consultant

Tom Glassman has been in the mailing industry for over 30 years, and is a postal and mailing operations expert.  Originally from the Boston area and a graduate of Babson College, Tom began his career operating Cheshire labeling equipment and inserters, and advanced to managing large mail operations.  Tom moved to the Dallas area in December 2007 as Vice President of operations for Tabs Direct.  At Tabs he contributed to a team that helped deliver the 2010 Census material on time with the use of the IMB and drop shipments of First-Class Mail.  He later became Director of Service and Postal Affairs for NPI, where he led the development of a patented process for the replacement of Fast Forward, and a second patent-pending process for utilizing data files to maximize postal discounts.  Tom joined Wilen Direct in March 2013 as Director of Data Services and Postal Affairs and is now a services engineer with Ricoh Managed Services.

Tom currently is involved with various USPS MTAC (Mailers Technical Advisory Committee) and non MTAC-work-groups and task teams.  He is one of two Industry chairs for the FAST User group, leads Task Team 31, and is active with the education committee for Mailers Hub.  Tom is a regular presentor at the National Postal Forum and has contributes to many industry publications.  He has served on the national board of directors for Epicomm and serves today on the Board of Directors for MFSA (the Mailing and Fulfillment Services Association).  Tom also holds a Mailpiece Design Consultant Certification from MSMA and a Mail Design Professional Certifica-tion from the USPS.  He is also a Six Sigma Lean Black Belt Professional and volunteers with the Fort Myers PCC.

As a certified diver, he pursues his hobby, which is underwater photography, and Tweets postal updates under the handle @maildiver.

George Heinrich, The Postal Professor, Consultant

G. P. Heinrich, PPhD, CQMPS, PIG, CMDP, OMG, CMQCS, PIMP – the Professor has been in the mailing industry for over 50 years.  Along with owning two successful direct mail companies, he has served in leadership positions for some of the most respected graphic communication companies in the country.  Although he had never worked for the USPS, George is recognized as a postal author-ity and mailing operations specialist.  As a featured speaker at industry related confer-ences, he provides insight and guidance on the relationship between mailers and the US Postal Service.  Currently George provides training and consulting to the mailing industry and is a long-time member and supporter of mail and print related trade associations.  He also acts as a staff member for Mailers Hub and serves on the board of the Denver Postal Customer Council, where he was a former Industry Co-Chair.  The Mailing and Fulfillment Service Association (MFSA) honored George by presenting him with the Luke Kaiser Educational Award for outstanding contributions to education in the direct mail industry.

Along with his speaking engagements, George spends a great deal of his time providing support to mailers and doing operational evaluations as well as on-site mail related training, including the Certified Quality Mail Prepa-ration Specialist (CQMPS) training program sponsored by Mailers Hub.  Using humor and his extensive industry and postal knowledge, he has educated thousands about the complexities and nuances of this unique business.

Merry Law, International Mail Consultant

Merry Law, President of WorldVu LLC, consults with organizations on international addressing and databases and on postal and delivery issues.

She is editor of the authoritative Guide to Worldwide Postal-Code and Address Formats and author of Best Practices for International Mailings.  She frequently writes and speaks on international addressing and mailing.

Merry is a member US International Postal and Delivery Services Federal Advisory Committee and the USPS Mailers Technical Advisory Committee (MTAC) and participates with the Universal Postal Union Addressing Work Group.

Samantha "Sam-O" Raymond

Chief Barketing Officer, Goodwill Ambassador of Northern Virginia Pupper-Letter Carrier Relations


Samantha joined the Mailers Hub team on a consultancy basis shortly before her first birthday in 2016. While primarily taking a behind-the-scenes role in pup-to-day operations, she plays an integral role in terms of local grassroots mail carrier relations, moral support for Northern Virginia-based remote staff, and in staff protection from Potential Squirrel Threats. Sam hails from a Collie/Great Pyrenees ancestry, and has adopted the New England sports affiliations of her people. During her downtime, Sam enjoys snacks, naps, tummy rubs, and a good squeaky toy. Press and photo op requests can be directed to her Director of Pupper Relations at [email protected]